Help and Support

Billing

Forum

Billing

How do I change my Credit Card used for my subscription service?

Log into PayPal and follow these steps:

  1. Click the Settings icon (looks like a gear) in the upper right corner of the page.
  2. Click Payments.
  3. Click Manage automatic payments under "Automatic payments."
  4. Click the name of the merchant for the agreement you want to change.
  5. Under "Payment method," click Change next to the funding source you're looking to change.

Refer to this PayPal support article if you are having problems:

https://www.paypal.com/us/smarthelp/article/how-do-i-change-the-way-i-pay-for-a-recurring-payment,-subscription,-automatic-billing,-or-installment-plan-faq1414

How do I cancel my Membership?

If you decide you no longer wish to be a part of our community, you may cancel your membership at any time. You will be given access to the website for the length of the billing period. Cancellation is not pro-rated, so you will have full access to the site for the entire length of the billing period.

To cancel your subscription, log into your account, and click your name in the primary navigation bar. Click Update Account from the drop down list. Click the link at the bottom of the page to cancel your account.

Forum

How do I change my Profile Information?

You can update your profile by logging in and clicking the "Update Profile" link underneath your Username in the main navigation bar, at the top of the screen.

How do I post a new Topic?

Registered members can post unlimited questions to our Forum. Browse to a Forum you wish to post in, and at the bottom of the page will be a form to post a new Topic. Please be considerate where you post topics, and try to post them in the most logical Forum related to the Topic you are creating. Always search the Forum before posting, your question might already have been answered!

How to search the Forum

A search from any search box will search Articles and Forum.  Often it is best to review the indexed topics and sub-topics.  You can limit the number of articles by using a Boolean AND expression with is just a space between two or more words or word strings.  Ex. Potassium "stabilizing buffer".  The quote marks turn the two words into a string.  Sugar artificial searches the Forum for articles that have the word sugar and the word artificial in them. The words are highlighted within the text.

I have a suggestion for a new Forum

We are trying to keep our Forum as organized as possible. If you feel there needs to be a new Forum, please send one of our Moderators an email, and they will either suggest an existing Forum to post in, or if warranted, create a new Forum.

How to I use the Favorite Topics feature?

You might notice an area on the right sidebar for "Favorite Topics". This feature allows you to quickly access topics you access frequently. Simply navigate to the topic of interest, then click the "Favorite" link located in the upper-right corner of the topic post, or original post.

How can I receive notifications when a topic has been updated?

We have added a subscription feature for each of our topics, which allows you to be notified when a new reply has been added to a particular topic, or even when a new topic has been added to a forum, such as Birds. For topics, you will see a link for "subscribe", which subscribes you to a topic whether or not you have posted in that topic. For whole forums, there is a link in the upper right corner of the forum or section named "subscribe" that will notify you of new topics in any particular forum. If you have any questions, feel free to ask us in the Help forum.

How can I contact you?

Send us an email at [email protected] and we'll get right back to you.

If you have a question that others may benefit from the answer, you may create a new Topic in the Support forum and the site Moderators will answer your question for others to see.  PLEASE do not post any sensitive information like mailing addresses or credit cards.